Access the Retail-AI

Maturity Diagnostic

I’d love to connect and understand what your business is navigating—its systems, pressures, and possibilities. If you’re exploring how AI, empathy, and strategy can shape your next chapter, let’s talk. Together, we can uncover clarity, design smarter pathways, and build the future you want to lead.

What You’ll Receive

This 30-minute session is the entry point into The Knox Empathy System™ — a framework designed to help leaders see the full human truth inside their retail organization. We won’t solve every challenge in one conversation, but we will surface the core emotional, cultural, and behavioral patterns shaping your customers and your teams. You’ll walk away with a clearer understanding of where your organization is flattening nuance, where misalignment is blocking progress, and where identity, emotion, and customer experience are sending signals you may be missing. This session gives you a grounded starting point and a shared language for the deeper diagnostic work ahead — the work that reveals what your shoppers are actually telling you, and what your organization must understand to lead effectively.

Come prepared to answer honestly — and it’s completely fine to say “I don’t know.”
Uncertainty is often the clearest signal of where your organization needs the most attention.

Yes. You can talk about all of this honestly in 30 minutes — not because we cover everything, but because the point of the session is to reveal where the deeper work needs to happen. We’re not mapping the entire system. We’re identifying the fault lines. And that clarity is enough to begin the Knox Empathy System™ Diagnostic.

1. Identity & Customer Truth

  • Which of your customer groups feel the hardest to understand right now?

  • What behaviors are shifting that your current models can’t explain?

  • Where does your brand misunderstand — or underhear — your customers?

2. Emotion & Experience

  • Where do your shoppers feel unseen or underserved?

  • What moments in the customer journey create friction, confusion, or emotional drop-off?

  • What feedback patterns keep surfacing that your teams haven’t acted on?

3. Organizational Insight & Alignment

  • Where are leaders disagreeing about what the real problem is?

  • What truths are known inside the organization but rarely spoken aloud?

  • Which teams interpret customer signals differently — and why?

4. Decision-Making & Interpretation

  • Which decisions feel slow, political, or unclear?

  • What part of your customer intelligence or strategy feels the most misaligned?

  • Where do you feel your org is “flattening” nuance, identity, or context?