Thought Leadership
AI, Identity & Strategy
I write from lived experience in strategy, identity, and AI. Generative AI helps refine clarity and validate data — but the voice and perspective are entirely my own.
The Quiet Change That Just Reshaped Retail Visibility
Every so often, a small technical change quietly rewires the foundation of how discovery happens online. It doesn’t come with a press release or a keynote. It slips beneath the radar—until the ripple hits.
Google made one of those moves.
From Strategy to Reality: Actioning the MIT & Databricks AI Playbook
AI is here, and it’s transforming industries in real-time. The MIT Technology Review's collaboration with Databricks laid out an insightful framework on how high-performance organizations are unlocking value with AI and cloud platforms. But recognizing trends isn't enough.
Recap: Domino Data Lab Panel, Governance Strategies to Mitigate AI Risks
I recently had the privilege of attending a fascinating panel discussion hosted by Domino Data Lab, where industry leaders came together to share their thoughts on one of the most pressing topics in technology today: AI governance. A huge thank you to panelists Diya Wynn, Dr. Kjell Carlsson, Bill Hostmann, and Leila Nouri for their valuable insights and expertise.
GAI Customer Support: Beyond the Chatbot
This shift goes beyond a technological upgrade—it reflects a fundamental change in how businesses operate. AI-powered customer service solutions are no longer seen as experiments but as critical components of business strategy. As a result, investors are pouring significant funding into these tools, reinforcing the notion that this trend is here to stay rather than being a passing fad.
Overcoming Resistance to Change: Empowering Digital Transformation in Retail
For grocery retailers to stay competitive, they need to redefine the roles of their buying teams. Buyers must evolve into strategic thinkers who use technology to inform complex decision-making. This requires overcoming resistance within the organization, a challenge that cannot be ignored.
The Role of Leadership in Driving Digital Transformation
Digital transformation is not just a technical overhaul; it is a fundamental shift in how organizations operate, innovate, and deliver value. While many view it as a technology-driven endeavor, the true force behind successful digital transformation is leadership. It’s leadership that sets the vision, drives cultural change, and ensures that an organization can adapt to the rapidly evolving digital landscape.
Mastering Category Management in the Digital Era: A Customer-Centric Approach
In the past, category management was about selecting products, setting prices, and hoping promotions would drive sales. But today's customers demand personalized experiences. Whether they're browsing on a mobile app, shopping in-store, or checking out via voice assistant, customers expect retailers to know their preferences and deliver tailored recommendations instantly.
Crafting a Successful Enterprise Generative AI Strategy
Generative AI is reshaping the enterprise landscape, offering powerful tools to drive innovation and efficiency. But how do you integrate this cutting-edge technology in a way that truly aligns with your business goals? In a blog post from earlier this year Oracle’s Jyotika Singh and Sid Padgaonkar explore enterprise strategies for AI integration. Below, I've summarized their key points and, more importantly, how you can put them into action.
Navigating the Omnichannel Future of Retail
The retail landscape has undergone a seismic shift in recent years, driven by the rapid pace of digital transformation. As consumer behavior evolves and technology advances, retailers are finding themselves at a crossroads where traditional approaches no longer suffice.
AI Leadership Series: AI Foundations, Understanding AI's Evolution
Understanding AI’s historical context and key developments is essential for any AI leader. As part of my continuous learning journey and to better inform the strategic direction at SymphonyAI, I have created a comprehensive presentation that explores the evolution of AI. This presentation highlights critical milestones, influential figures, and the technological advancements that have shaped AI from its early foundations in the 1950s to its current state as a transformative force across industries.